Shipping and Delivery Policy
This policy applies to orders shipped to United Kingdom and is intended to provide you with a clear understanding of our shipping policies and procedures. Please read it carefully before placing an order in our store.
Key information
- Cut off time of order: 14:00 GMT
- Order Processing Time: 1-3 business days
- Order Delivery Time: 4-8 business days
- Shipping Cost: Free shipping
Delivery Details
Once you place your order we will confirm it on your email. All orders placed Monday through Friday before 14:00 GMT will be processed within 1-3 business days. After your order has been shipped, you will receive a shipping confirmation via email with your tracking number. Delivery time takes normally 4-8 business days. We offer free shipping on all orders within United Kingdom.
Delayed Orders
Due to many occurrences (such as peak holiday time, Christmas,..) your delivery can be delayed, unfortunately there's nothing we can do, just give us additional 3 days for the delivery. If you order does not arrive by then, please contact our customer support and we will find out what is going on for you.
Cancellation
Have you changed your mind or made a mistake and want to cancel your order? No problem! If you want to cancel your order, please email us as soon as possible after your order has been placed. If you contact us too late, you will have to proceed to the return process because orders that are already processed cannot be cancelled.
Damaged or incorrect orders
If you receive a damaged product, please reach out to info@cedarandleafs.com and let us know your order number and photos of product.
Business details
Cedar & Leafs is operated by Hogenes E-com, a company registered in the Netherlands
Chamber of Commerce Number: 89357744
VAT Number: NL004719946B60
Address:
Forsythialaan 8
Heerhugowaard 1702 TC (No return address. Returns to this address are not accepted!)
Customer service contact
- Email: info@cedarandleafs.com
- Phone number: +442079460952
- Monday - Friday: 09:00 - 17:00 GMT
- Preferred contact method: Email