FAQ

How long does it take to deliver?

We will prepare and package your order in approximately 1-3 business days. The average delivery time within the UK is 4-8 business days.

My parcel hasn't arrived yet, what should I do?

Orders are usually delivered within the estimated delivery time. However, delays may occur during holiday periods or high demand. Please wait 3 days after the maximum delivery time and then email us at info@cedarandleafs.com.

What are the shipping costs?

Shipping is free with every order within the UK.

What payment methods are available?

With us, you can pay securely and easily using the most common payment providers in the UK:

  • Visa
  • Mastercard
  • American Express
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Maestro
  • UnionPay

What should I do if an item is missing?

If the items you ordered have not arrived, please contact us at info@cedarandleafs.com. We will try to solve your problem as quickly as possible.

The parcel arrived damaged, what should I do?

If your order arrives damaged, please contact our customer service immediately at info@cedarandleafs.com. Please take a picture of the damage and attach it to your email. Please do not return the item without sending us photos first, as this will help us find the best solution for you.

How long does it take to get a refund?

Once your returned package reaches us, we will refund your money using the original payment method within 14 days.

How can I contact the store?

The best way to contact us is via email.

Cedar & Leafs is operated by Hogenes E-com, a company registered in the Netherlands

Chamber of Commerce Number: 89357744
VAT Number: NL004719946B60

Address:
Forsythialaan 8
Heerhugowaard 1702 TC (No return address. Returns to this address are not accepted!)

Customer service contact